This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Please note that the late night opening on Wed 28 Dec has been moved to Thu 29 Dec

For the latest CQC Report please click here

For latest new services click here New Services

If you have visited the Surgery recently please give us feedback by selecting Friends and Family Test below.

Complaints Procedure

You can raise a formal complaint in any of the following ways:

In person: just call in to the surgery and ask for the Practice Manager, who will listen to your complaint and then advise on the way forward. Obviously if the complaint is regarding the Practice Manager, then please ask to speak to Dr Marshall stating that it is about a complaint.

 

By Phone: as above but phone the surgery on 01522 537944.

 

In Writing: Put your complaint and any relevant information in a letter and address it to the Practice Manager with private and confidential on the envelope. Once again it can be sent to Dr Marshall if you feel that would be more appropriate. One of them will then contact you by phone, if possible within 3 working days to discuss the way forward and set some deadlines for completion of investigations etc. If you can not be contacted by phone within the 3 days we will send you a letter outlining a proposed plan for the investigation.

 

Support: Before putting in a complaint you may wish to seek advise and support from POhWER, which is the statutory NHS Complaints Advocacy Service. These can be contacted on 0300 200 0084 or by e-mail at pohwer@pohwer.net or by post at POhWER, PO Box 14043, Birmingham, B6 9BL



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website