OUR PHONES ARE CURRENTLY OUT OF ORDER DUE TO A NATIONAL NETWORK PROBLEM. WE APOLOGISE FOR ANY INCONVENIENCE THIS CAUSES

Welcome

Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.

FLU CLINICS AVAILABLE PLEASE TALK TO RECEPTION OR BOOK ON LINE

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Changes to late night opening

From 1 Sep 18 a new 8-8 opening service will be provided by the 6 Practices in the Optimus Healthcare Federation. These Practices will be offering appointments with a GP or other Clinician each weekday between 6.30pm and 8.00pm. There will also be a 1 hour GP only service every Saturday and Sunday and on every Bank Holiday. These appointments are all open to any patient registered with the Optimus Practices and so despite Newark Road Surgery opening every Wednesday evening and Saturdays/Sundays on a rota basis with the other Practices, you can still book an appointment at any of the other Practices where you will be seen by that Practice's clinicians. You will only be offered one of the appointments, however if your issue is Routine and you give consent for the clinicians at the Practice you have booked with to see your medical record. They will however only be able to see your record up to midnight of the day you attend.

Due to the introduction of the above service we will no longer be open early on a Friday morning.

Text Messages

The Practice now provides Text Messages to all patients with a registered mobile phone number. These messages will be Appointment Confirmation, Appointment Reminders and one off messages. If you do not wish to receive these messages please advise the Reception Staff.

Mission Statement

We aim to provide a safe, effective, high quality family health service. We will respect the dignity and confidentiality of our patients.

5 Year Vission

Newark Road Surgery will strive to build a locally accessible clinical service that is respected by our peers. We will design, develop and implement innovative new clinical services that demonstrate quality and safety. Our services will focus on delivering both patient satisfaction and clinical outcomes within a cost-efficient envelope. We hope to deliver these services from new custom-built premises that also enable additional opportunities, such as surgical services and GP Registrar training. We will aim to establish a non-judgemental learning environment that enables staff development and supports welfare.

Home Visits

For the latest guidance for Home Visits provided by the LMC to all GP's click below.

Home Visits

NAMED GP

You may be aware that GP practices are now required to provide all their patients, including children, with a named GP who will have overall responsibility for the care and support that the surgery provides to them. This does not affect your prerogative to request to see/speak with a GP of your choice. The main role of the named GP is to ensure that you have access to all of the services required by our contract with the NHS if clinically indicated. If you have not already been informed of who your Named GP is, please ask at reception or at your next consultation with either a nurse or GP. 

Your Good Health

Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.

Best practice

Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured. 

Complaints

We hope to provide the best service we can but if you feel that we have fallen short of this expectation and wish to submit a formal complaint please go to the complaints section of this website for the procedure to follow.