Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.
During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the practice. We are trying to protect vulnerable patients, and practice staff. We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the surgery to get advice and assessment by telephone. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation
Anyone given an appointment must wear a face mask or scarf over their nose and mouth whilst in the building.
If you believe that you may be in the Very High Risk group but have not received a letter please contact the Surgery to speak to a GP. DO NOT contact NHS111.
Important information about the coronavirus (COVID-19)
The NHS in Lincoln and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
If you have symptoms associated with coronavirus including a new continuous cough OR a high temperature OR loss of smell or taste, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines.
This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
If English is not your first language please click here for information in a number of other languages
Changes to late night opening (These services are currently suspended)
As of 1 July 2019 we will be open until 8pm every Tuesday evening. Unlike the late opening detailed below, Tuesday evenings will only be for patients registered at Newark Road Surgery.
From 1 Sep 18 a new 8-8 opening service will be provided by the 6 Practices in the Optimus Healthcare Federation. These Practices will be offering appointments with a GP or other Clinician each weekday between 6.30pm and 8.00pm. There will also be a 1 hour GP only service every Saturday and Sunday and on every Bank Holiday. These appointments are all open to any patient registered with the Optimus Practices and so despite Newark Road Surgery opening every Wednesday evening and Saturdays/Sundays on a rota basis with the other Practices, you can still book an appointment at any of the other Practices where you will be seen by that Practice's clinicians. You will only be offered one of the appointments, however if your issue is Routine and you give consent for the clinicians at the Practice you have booked with to see your medical record. They will however only be able to see your record up to midnight of the day you attend.
Due to the introduction of the above service we will no longer be open early on a Friday morning.
The Practice now provides Text Messages to all patients with a registered mobile phone number. These messages will be Appointment Confirmation, Appointment Reminders and one off messages. If you do not wish to receive these messages please advise the Reception Staff.
We aim to provide a safe, effective, high quality family health service. We will respect the dignity and confidentiality of our patients.
5 Year Vision
Newark Road Surgery will strive to build a locally accessible clinical service that is respected by our peers. We will design, develop and implement innovative new clinical services that demonstrate quality and safety. Our services will focus on delivering both patient satisfaction and clinical outcomes within a cost-efficient envelope. We hope to deliver these services from new custom-built premises that also enable additional opportunities, such as surgical services and GP Registrar training. We will aim to establish a non-judgemental learning environment that enables staff development and supports welfare.
For the latest guidance for Home Visits provided by the LMC to all GP's click below.
You may be aware that GP practices are now required to provide all their patients, including children, with a named GP who will have overall responsibility for the care and support that the surgery provides to them. This does not affect your prerogative to request to see/speak with a GP of your choice. The main role of the named GP is to ensure that you have access to all of the services required by our contract with the NHS if clinically indicated.
All patients at the Practice have Dr Marshall as their Named GP.
Electronic Prescribing Phase 4
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 4 March 2020
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now however instead of being given a prescription you will get what is called a token, which can be taken to any pharmacy you wish. Patients with a Nominated Pharmacy will continue as before.
Read more about EPS on the NHS website.
Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.
We hope to provide the best service we can but if you feel that we have fallen short of this expectation and wish to submit a formal complaint please go to the complaints section of this website for the procedure to follow.
(Site updated 10/07/2020)