Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.
COVID RULES AFTER 19 JULY 21
People visiting all healthcare settings in Lincolnshire should continue to follow additional COVID-19 safety measures after Monday 19 July.
The county’s health organisations, including services in hospitals, GP practices, mental health and in the community, have confirmed there will be no change to measures already in place when other national restrictions are lifted next week.
This means staff, patients and visitors should continue to wear face masks unless medically exempt, socially distance, wash hands before entering and leaving premises where possible and use hand sanitiser provided in each area.
Karen Dunderdale, Director of Infection Prevention and Control and Director of Nursing at United Lincolnshire Hospitals NHS Trust, said: “It is important to remember that while restrictions nationally may be easing further, we are still managing an ongoing global pandemic. Lincolnshire’s NHS staff continue to care for some of the most vulnerable people in our communities and we must take necessary precautions to protect them and provide others with the confidence that they can continue to access services safely.
“While we continually review the measures in place, we ask people to be respectful in supporting us to uphold these important safety measures.”
Patients and visitors are reminded:
- Not to attend any healthcare setting if you have COVID-19 symptoms. Please isolate and access a COVID-19 test as soon as possible.
- Wear face masks at all times within all healthcare settings unless medically exempt to do so.
- Socially distance within healthcare premises.
- Wash your hands when entering and leaving settings, and also use hand sanitiser in each ward, department or area.
- Visiting for relatives and friends in inpatient settings remains available by appointment only. Please visit the relevant organisation’s website or contact the ward for more detailed local arrangements.
- NHS111 remains available 24 hours a day over the phone, online at nhs.uk and via the mobile app to provide advice and support if you need help quickly but it isn’t an emergency before making a journey to healthcare services in person. NHS111 can also provide access telephone and video consultations with local, experienced clinicians.
During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the practice. We are trying to protect vulnerable patients, and practice staff. We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the surgery to get advice and assessment by telephone. If a clinician thinks that you need to be seen they can arrange for an appropriate face to face appointment or perform a video consultation
Anyone given a face to face appointment must wear a face mask or scarf over their nose and mouth whilst in the building and not entre the building until 5 minutes before their appointment time.
Please note that these new arrangements override all other statements in the rest of this website.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
HELP YOURSELF AT HOME
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Late night opening
We are open until 8pm every Tuesday evening. Unlike the late opening detailed below, Tuesday evenings will only be for patients registered at Newark Road Surgery.
An 8-8 opening service is provided by the 6 Practices in the Optimus Healthcare Federation. These Practices will be offering appointments with a GP or other Clinician each weekday between 6.30pm and 8.00pm. There will also be a 1 hour GP only service every Saturday and Sunday and on every Bank Holiday. These appointments are all open to any patient registered with the Optimus Practices and so despite Newark Road Surgery opening every Wednesday evening and Saturdays/Sundays on a rota basis with the other Practices, you can still book an appointment at any of the other Practices where you will be seen by that Practice's clinicians. You will only be offered one of the appointments, however if your issue is Routine and you give consent for the clinicians at the Practice you have booked with to see your medical record. They will however only be able to see your record up to midnight of the day you attend.
The Practice now provides Text Messages to all patients with a registered mobile phone number. These messages will be Appointment Confirmation, Appointment Reminders and one off messages. If you do not wish to receive these messages please advise the Reception Staff.
We aim to provide a safe, effective, high quality family health service. We will respect the dignity and confidentiality of our patients.
5 Year Vision
Newark Road Surgery will strive to build a locally accessible clinical service that is respected by our peers. We will design, develop and implement innovative new clinical services that demonstrate quality and safety. Our services will focus on delivering both patient satisfaction and clinical outcomes within a cost-efficient envelope. We will aim to establish a non-judgemental learning environment that enables staff development and supports welfare.
For the latest guidance for Home Visits provided by the LMC to all GP's click below.
You may be aware that GP practices are now required to provide all their patients, including children, with a named GP who will have overall responsibility for the care and support that the surgery provides to them. This does not affect your prerogative to request to see/speak with a GP of your choice. The main role of the named GP is to ensure that you have access to all of the services required by our contract with the NHS if clinically indicated.
All patients at the Practice have Dr Marshall as their Named GP.
Electronic Prescribing Phase 4
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 4 March 2020
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now however instead of being given a prescription you will get what is called a token, which can be taken to any pharmacy you wish. Patients with a Nominated Pharmacy will continue as before.
Read more about EPS on the NHS website.
Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.
We hope to provide the best service we can but if you feel that we have fallen short of this expectation and wish to submit a formal complaint please go to the complaints section of this website for the procedure to follow.
(Site updated 16/07/2021)