Practice Policies and Information

Accountable GP Policy

All practices are required by the Government and under the terms of our latest GP contracts to allocate all patients a Named Accountable GP.  The practice has a record of this and if you wish to know the name of your Accountable GP, please ask at reception. This does not affect you in any way and you can still see any member of the practice team.

Privacy Policy

Due to being data controllers all GPs has a responsibility under the Data Protection Act and GDPR law 2018. This means that your personal confidential data is always handled the way you would expect and in a safe and transparent way. Our Privacy Policy Link is below:

HLMG Privacy Notice

We would like to bring to the attention of our patients changes in terms of paper medical records. NHS Digital have approved a company called Scan House (https://scanhouse.co.uk/) where paper medical records can be securely stored. This means that paper medical records will no longer be kept on our premises. They can still be securely retrieved if needed but this can take 14 working days for information and records to be extracted and sent to us.

No to Violence Policy

The Practice staff shall always show due respect and courtesy when dealing with patients and their representatives. We respectfully request that patients and their representatives do the same when dealing with members of the practice team.
The NHS operate a zero-tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. 

No form of aggression (whether verbal or physical in nature) will be tolerated – any instances of such behaviour on the practice premises may result in the perpetrator being reported to the Police and removed from the practice’s List of Registered Patients.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.